Privacy Policy

At First Mold, we are committed to protecting your privacy and ensuring the absolute security of the proprietary information and engineering data you entrust to us. This Privacy Policy outlines our strict practices regarding the collection, use, protection, and disclosure of your information through https://www.firstmold.com (hereinafter referred to as the “Site”), particularly focusing on custom manufacturing compliance.

1. Information We Collect

To provide accurate injection molding quotes and manufacturing services, we collect specific categories of data. By using our Site, you consent to the collection of:

• Personal Identification Information: Name, corporate email address, phone number, company name, and shipping/billing addresses.
• Engineering & Technical Data: 3D CAD models (e.g., STEP, IGES, X_T), 2D drawings, Bill of Materials (BOMs), material specifications, and DFM (Design for Manufacturing) reports.
• Usage Data & Cookies: Standard web analytics data (IP addresses, browser types, interaction tracking) to improve our website experience and technical performance.

2. Protection of Engineering Data and Intellectual Property

We recognize that your 3D models and product designs are your core intellectual property. We apply industrial-grade security measures to protect them:

• NDA Precedence: This Privacy Policy works in conjunction with any specific Non-Disclosure Agreement (NDA) you sign with First Mold. In the event of a conflict regarding data confidentiality, the terms of the signed NDA shall supersede this policy.
• Access Control: Access to your CAD files and technical drawings is strictly limited to essential engineering, quoting, and production personnel directly involved in your project.
• Data Security: All uploaded files and communications are transmitted via encrypted protocols [e.g., SSL/TLS encryption] and stored on secure servers [optional: state whether you use AWS, local secure servers, etc.].
• Data Retention and Deletion: We retain your project data to facilitate future re-orders and mold maintenance. However, you retain the right to request the complete deletion of your CAD files and technical data from our systems at any time upon project completion.

3. Handling of Proprietary Content and Images

• Customer Consent: We post pictures and case studies on our Site only after receiving explicit consent from our customers. All content is carefully reviewed to ensure compliance with our confidentiality agreements.
• Privacy Considerations: To further protect our clients’ confidentiality, we apply mosaic processing to all customer name information, logos, or identifying marks present on the products featured in our images. This ensures that client identities remain strictly protected.
• Product Appearance Focus: Our images primarily showcase the exterior appearance of the molded product. We carefully avoid displaying internal structures, specific technical designs, or features that could reveal proprietary or sensitive engineering information, strictly adhering to the principle of minimizing disclosure.

4. How We Use Your Information

The information we collect is strictly used to fulfill our B2B manufacturing obligations, including:

• Providing accurate tooling and injection molding quotes.
• Executing DFM analysis, mold manufacturing, and part production.
• Communicating order status, logistics updates, and quality inspection reports.
• Improving our Site infrastructure and customer service processes.

5. Third-Party Disclosures (Supply Chain & Logistics)

First Mold does not and will never sell your personal information or engineering data to third parties. However, to fulfill your orders globally, we must share strictly necessary information with vetted partners:

• Logistics & Customs: We share shipping addresses, contact names, and necessary commercial invoice details with international freight forwarders (e.g., DHL, FedEx) and customs brokers to ensure smooth delivery from our China and Mexico facilities. CAD files and engineering designs are never shared with logistics partners.
• Payment Processors: Billing information is processed through secure, compliant third-party payment gateways. We do not store your full credit card data on our servers.

6. International Compliance and Your Rights (GDPR & CCPA)

We respect the global privacy standards required by our international clientele, including the European Union’s GDPR and the California Consumer Privacy Act (CCPA). You maintain the following rights regarding your data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal and technical data, subject to legal and accounting retention requirements.
• To exercise any of these rights, please contact our data compliance team via the email provided below.

7. Changes to Our Privacy Policy

First Mold reserves the right to update or change our Privacy Policy at any time to reflect updates in legal compliance or our manufacturing operations. We will notify you of any significant changes by posting the revised policy on this page with an updated “Effective Date.”

8. Contact Us

If you have any questions, suggestions, or require immediate action regarding your privacy, data security, or active NDAs, please do not hesitate to contact us at:

• Email: [email protected]
• Corporate Headquarters: 88 West Shagang Road, Gangkou Town, Zhongshan City 528447, Guangdong, China